PathPoint Health’s SMS Terms and Conditions
These SMS Terms & Conditions (“Terms”) describe the PathPoint Health texting program used for appointment scheduling, rescheduling, and care coordination (“Program”). By opting in or replying to our messages, you agree to these Terms.
Types of Messages You May Receive
- Scheduling after a referral from your primary care or specialist
- Follow-ups to online appointment requests submitted on our website
- Missed/cancelled appointment outreach and rescheduling
- Reschedule notices due to service interruptions (e.g., provider unavailable)
- No marketing or promotional messages. Messages are 1-to-1, patient-specific, and limited to health-care operations/care coordination.
How to Opt In
You may opt in by confirming your consent via SMS (replying YES) after a referral, online request, or scheduling outreach from PathPoint staff.
How to Opt Out
You can stop receiving texts at any time by replying STOP. We also honor END, CANCEL, UNSUBSCRIBE, or QUIT.
After you opt out, you will receive one final confirmation message.
You can still contact us by phone at 629-236-2173 or our scheduling line at 629-236-2549.
To re-subscribe, reply START (or contact us to opt back in).
How to Opt Out
Reply HELP for assistance, or call our scheduling line at 629-236-2549 or email info@pathpointhealth.com. Message and data rates may apply.
Message Frequency
Message frequency varies based on your needs and scheduling status. Typical cadence is fewer than four messages per scheduling episode, though additional messages may occur to complete scheduling or rescheduling.
Costs
PathPoint Health does not charge for SMS messages, but message and data rates may apply from your mobile carrier. You are responsible for any such charges.
Eligibility & Participating Carriers
The Program is intended for U.S. mobile subscribers. Availability may vary by carrier and location. Carriers are not liable for delayed or undelivered messages.
Privacy
PathPoint Health will not share, sell, or rent your mobile opt-in data, consent, or phone number with third parties for marketing purposes.
We protect your information in accordance with HIPAA. For details, see our SMS Privacy Statement and our general Privacy Policy.
Contact Us
Main line: 629-236-2173 (use for main line and privacy questions)
Scheduling: 629-236-2549
Email: info@pathpointhealth.com
Changes to These Terms
We may update these Terms from time to time. Changes will be posted on this page with an updated effective date.
Effective date: September 15, 2025
