PathPoint Health’s SMS Privacy Statement

Scope: This statement describes how PathPoint Health uses and protects information in our SMS Program for appointment scheduling, rescheduling, and care coordination.

What We Collect

• Your mobile phone number and basic identifiers (e.g., name) needed to contact you

• Scheduling context (e.g., referral status, appointment request, missed/cancelled visit)

• Message metadata (timestamps, delivery status) and message content limited to scheduling/care coordination

How We Use Your Information

We use SMS solely to coordinate your care—scheduling, rescheduling, and related logistics. We do not use SMS for marketing or promotions.

HIPAA & Security

We handle SMS communications in accordance with HIPAA privacy and security requirements, and we limit message content to operational/scheduling details.

For broader information about our privacy practices, see our Privacy Policy.

Sharing

PathPoint Health will not share, sell, or rent your mobile opt-in data, consent, or personal information with third parties for marketing purposes.

We only use your information for appointment scheduling, rescheduling, and care coordination.

Any sharing of SMS data is strictly limited to HIPAA-compliant service providers who support our texting program under appropriate agreements, and only as permitted by law.

Your Choices

You can opt out of SMS at any time by replying STOP (or END, CANCEL, UNSUBSCRIBE, QUIT).

To re-subscribe, reply START or contact us.

Retention

SMS records are retained consistent with our record-keeping obligations and operational needs, then securely deleted or de-identified.

Contact

Questions about this SMS Privacy Statement?

Email info@pathpointhealth.com or call 629-236-2173.

Updates to This Statement

We may update this page from time to time. Changes become effective upon posting.

Effective date: September 15, 2025